Warranty
Warranty Instruction - From-Dubai.com
Thank you for shopping with From-Dubai.com!
We want you to be fully satisfied with your purchase. All of our products are covered by a warranty, ensuring that you receive the best quality and service. Please read the following warranty instructions to understand the terms and conditions.
1. Warranty Coverage
· Duration: Each product sold by From-Dubai.com comes with a [1 Year] warranty from the date of purchase, unless otherwise specified on the product page.
· What’s Covered: The warranty covers manufacturing defects, faults, or malfunctions under normal use and care. If your product is found to be defective during the warranty period, we will repair, replace, or refund the item at our discretion.
· What’s Not Covered: The warranty does not cover damage caused by:
o Accidental damage or misuse (e.g., drops, spills, etc.)
o Wear and tear from regular use
o Unauthorized repairs or modifications
o Damage caused by natural disasters (e.g., floods, fires)
o Batteries (unless specifically mentioned)
2. How to Claim Warranty
If you believe your product is defective and within the warranty period, please follow these steps:
1. Contact Customer Support: Reach out to our customer service team at support@from-dubai.com or call +971xxxxxxx
2. Provide Details: When contacting us, include the following information:
o Order number and purchase date
o Detailed description of the issue or defect
o Photos or videos of the product (if applicable)
3. Return Authorization: Our team will guide you on the next steps and may issue a Return Merchandise Authorization (RMA) number.
4. Shipping: For warranty claims, you may be required to ship the defective product back to us. Please ensure the product is securely packaged to prevent further damage.
5. Resolution: Once the product is received and inspected, we will provide you with one of the following solutions:
o Repair or replacement (if applicable)
o Refund (if repair or replacement is not possible)
3. Important Notes
· Proof of Purchase: A valid proof of purchase (invoice or receipt) is required for all warranty claims.
· Shipping Costs: Customers are responsible for shipping the product back to us for warranty claims. In cases of a confirmed defect, we will cover the cost of return shipping.
· Warranty Transfer: The warranty is valid only for the original purchaser and is non-transferable.
4. Exclusions
The following items are excluded from warranty coverage:
· Products purchased from third-party sellers or unauthorized resellers
· Consumable items such as batteries (unless otherwise specified)
· Products that have been used outside the intended purpose or are modified in any way
· Software issues or compatibility problems with other devices
5. Warranty Claims Timeline
· Processing Time: Once we receive your defective product, we aim to process the claim within 14 business days.
· Resolution Time: Depending on the issue, resolution (repair, replacement, or refund) may take 14 weeks.
6. Contact Information
For any inquiries, feel free to reach out to us at:
· Email: support@from-dubai.com
· Phone: +971xxxxxx
· Website: www.from-dubai.com
Thank you for choosing From-Dubai.com!
We appreciate your business and are here to help with any concerns.