Shipping Policy

Shipping Policy – From-Dubai.com

Last updated: 16/11/2025

Thank you for choosing From-Dubai.com! We are committed to providing fast and reliable shipping on all orders. Please review our shipping policy to understand the details of our delivery process.

1. Shipping Locations

We currently ship to United Arab Emirates, Azerbaijan, Kazakhstan, Turkey, Uzbekistan .
 If your location is not listed, please contact our customer service team at support@from-dubai.com for more information.

2. Shipping Methods and Delivery Times

We offer several shipping methods to ensure your order reaches you in a timely manner. Delivery times are estimates and may vary depending on your location and product availability.

2.1 Standard Shipping

• Delivery Time: 4-7business days (depending on location)
• Cost: Free for orders 

2.2 Expedited Shipping

• Delivery Time: 7 business days
• Cost: free 

2.3 International Shipping

• Delivery Time: Varies by destination typically 3 – 7 business days
• Cost: Calculated at checkout based on weight and destination

3. Order Processing

• Order Processing Time: Orders are typically processed within 1–2 business days. This excludes weekends and public holidays.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is shipped, you will receive a tracking number to follow your package.

4. Shipping Costs

Shipping fees are calculated at checkout and are based on the shipping method you select, the weight of your order, and your delivery address.

• Free Shipping: We offer free shipping on orders over 100usd within [domestic/international] shipping areas.

5. Order Tracking

Once your order has shipped, we will send you an email with your tracking number and a link to track your order through our shipping partners.

You can also track your order directly through https://www.emiratespost.ae/all-services/track-a-package, 

6. Shipping Delays

We strive to meet our estimated delivery times; however, please note that shipping delays may occur due to:

• High demand during peak seasons
• Shipping carrier delays
• Weather conditions or natural disasters
• Customs or border processing for international shipments

We appreciate your understanding and will do our best to keep you informed of any delays.

7. Shipping Insurance

For high-value items, shipping insurance may be included or offered at checkout to protect against loss or damage during transit. If you’d like to opt for insurance on your order, please select it at checkout.

8. Customs & Import Taxes (For International Orders)

• Customs Duties & Taxes: International shipments may be subject to customs duties, taxes, or other fees. These fees are the responsibility of the customer and will be billed separately by the customs authorities of the destination country.
• Customs Clearance: Delivery times may be affected by customs processing, which can take additional time. Please note that customs fees are not included in the shipping charges at checkout.

9. Delivery Issues

If your order arrives damaged, or if you are missing items, please follow these steps:

1. Contact us within 48 hours of receiving your order at support@from-dubai.com.
2. Provide your order number, tracking number, and photos of the damaged items (if applicable).
3. We will assist you with a claim or resolution.

10. Lost or Stolen Packages

From-Dubai.com is not responsible for lost or stolen packages once they are delivered to the shipping address provided. Please ensure the shipping address is accurate at checkout.

If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

11. Contact Us

For questions about shipping or assistance with your order, feel free to contact us:

• Email: support@from-dubai.com
• Phone: +9715xxxxx
• Website: www.from-dubai.com