Return Policy

Return Policy

Items shipped from https://from-dubai.com can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Returns will be processed only if:

• The product is not damaged.
• The product is not different from what was shipped to you.
• The product is returned in the same condition as when it was received (with the original brand /manufacturer box or packaging, and, if applicable, any user manual, warranty card and all accessories)

After the courier has received your item, it can take up to two weeks for us to receive and process your return. It may take up to three weeks for Marketplace Seller orders. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.

Note: We will not accept return of any item which is wrongfully sent to us. This includes items which were not originally purchased from https://from-dubai.com In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items. We can only provide a refund in respect of correct items which are returned in accordance with our policies. Any item which you send or return to https://from-dubai.com cannot be shipped or otherwise returned to you.

Global Store Return Policy

Items can be returned within 15 to 30 days of receipt of delivery using the Online Returns Center It can take up to two to four weeks for an item to reach us once you return it.

https://from-dubai.com items can up to 30 days for an item to reach us once you return it. Once the item reaches our fulfilment center, allow for up to 3-5 business days for us to receive and process your return. After the return is processed it may take 5 to 7 business days for the refund to show up depending on the refund method you chose. The amount will be refunded in your bank statement. The refund will be processed depending on the refund method you chose.

In most cases, items shipped from https://from-dubai.com can be returned within 15 to 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Note: Global Store items are not eligible for replacement or exchange.

Once the item is received at our fulfillment center, it takes 3-5 business days for the refund to be processed and 5-7 business days for the refund amount to show up in your bank account. For more information on https://from-dubai.com

Marketplace sellers must either provide a return address within the United Arab Emirates, provide a prepaid return label, or offer a full refund without requesting the item to be returned.

Automotive Items

• These items are eligible for return for a full refund within 15 days of delivery. In an unlikely event of damaged, defective or different item delivered you can also opt for a free replacement (if available).
• Please keep the item in its original condition, with brand outer box, brand/price tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

Computers, Laptops, Tablets and Mobiles

• These items are eligible for return for a full refund within 15 days of delivery. In an unlikely event of damaged, defective or different item delivered you can also opt for a free replacement (if available).
• Please keep the item in its original condition, with brand outer box, brand/price tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
• For defects identified outside the 15-day return period, you can also avail the manufacturer warranty as communicated on product details page.
• Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, please include all the accessories that came with the item, remove all passwords or security locks from the device and erase the information stored on the device. For Apple devices, iCloud account should be signed out/erased and all personal data be removed

Audio and Video Products

(Electronics, Camera, Home Entertainment, Smart wearables, Accessories, Musical Instruments, Streaming Media, DVD Player, Home Theatres, Projectors)

• These items are eligible for return for a full refund within 15 days of delivery. In an unlikely event of damaged, defective or different item delivered you can also opt for a free replacement (if available).
• Please keep the item in its original condition, with brand outer box, brand/price tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.
• For defects identified outside the 15-day return period, you can also avail the manufacturer warranty as communicated on product details page.

SIM Cards

• SIM cards are not returnable but may be refundable.

Video Games

• Video games can be returned unopened for a full refund within 15 days of purchase. Returned video games that are activated, used, or missing parts will incur up to a 100% restocking fee.